SPEAKERS:

Professor H. Thomas Johnson
Keynote Speaker

H. Thomas Johnson, Professor of Business Administration at Portland State University, was named one of the 200 leading management thinkers living today in a survey published by Harvard Business School Press in 2003. In 1996 Johnson's colleagues at Portland State selected him for the Branford Price Millar Award for Faculty Excellence, the university's highest honor for research, service and teaching. He has an undergraduate degree in economics from Harvard, an MBA from Rutgers, and a PhD in economic history from the University of Wisconsin.

Johnson is an internationally-noted authority on economic history, management accounting, and quality management. Author of seven books and over 100 articles and reviews on these subjects, His co-authored book Profit Beyond Measure: Extraordinary Results through Attention to Work and People, received the 2001 Shingo Prize for Excellence in Manufacturing Research. His best-selling Relevance Lost: The Rise and Fall of Management Accounting, co-authored with Robert S. Kaplan, was named by Harvard Business Review in 1997 as one of the most influential management books published in the twentieth century. His controversial and internationally-acclaimed sequel to that book was Relevance Regained: From Top-Down Control to Bottom-Up Empowerment. His books have appeared in eight languages.

John Hamilton
Using Hoshin for Resiliency at Philips Medical Systems

Philips Medical Systems, part of the Royal Philips company, is a leading practitioner of Hoshin planning. The Hoshin process is integrated into its business management system with over 500 active participants. When Philips acquired the former Hewlett Packard Medical Products Group in 2001 for its growing Medical Systems division, it gained further momentum and insight into the Hoshin process. Hewlett Packard was one of the first US corporations to adopt Hoshin in the mid 1980s as part of its effort to achieve a ten-fold improvement in quality. From the beginning, the Andover, MA based Medical Products Group was a leader in Hoshin in the Hewlett Packard company, winning one of the first Hewlett Packard President Quality Awards for its application of Quality Management practices. Similarly Philips is dedicated to implementing successful Quality Management practices and is one of the largest customers of GOAL/QPC, having purchased over 250,000 Memory Joggers for its employees.

As a leader in the quality services area, John Hamilton was the key person for coaching managers on Hoshin. He has been an advisor to GOAL/QPC in refining its Hoshin offerings. John has also developed a Hoshin software program that he will demonstrate at the conference. This software will soon be available for purchase through GOAL/QPC.

About John Hamilton:
John Hamilton is Vice President of Business Excellence at Royal Philips Electronics and is responsible for the Business Excellence program at the $8B Medical Systems division. He works with a broad cross section of management to develop and implement strategies that deliver tangible and significant benefits to the business, the caregivers, and the patients.

Prior to joining Philips, John spent over 20 years in the field of Quality Improvement, in both field and factory, in the US and Europe. He was Vice President of Quality at Hewlett Packard’s Healthcare Solutions Group in Massachusetts, and the Director of Quality for the Hewlett Packard UK organization.

John is a certified EFQM Assessor, an ASQ trained Six Sigma Champion, a Board Member of GOAL/QPC and recently launched his own Hoshin Planning software suite. He is a certified soccer coach and enjoys pounding the streets in a valiant attempt to keep up with his family in 5K road races.

Bob King, CEO of GOAL/QPC, and CQM | A Division of GOAL/QPC

Keynote: Raising innovation and quality to new levels synergistically.

Bob King, Founder and CEO of GOAL/QPC, has spent over 25 years in discovering and creating the cutting edge of quality and innovation and distributing them to the masses through its over 10 million memory joggers and pocket guides. Bob was the first to teach courses in Hoshin and QFD in the US and wrote the first books in English on those topics.

He was the first person outside Japan to be recognized with the Akao prize for leadership in the quality of product design. He was also the first international recipient of the Georges Borel Award for his work and promoting and teaching quality and innovation in Europe. He is a member of the International Academy of Quality and responsible for applying advanced quality and innovation to societal problems such as obesity and pandemic flu.

Ms. Jeanne DiFrancesco

Ms. Jeanne DiFrancesco is the Principal of  ProOrbis, LLC, a consulting firm specializing in the development and  application of advanced management concepts.  She holds an MBA from  University of Pennsylvania: Wharton School of Business and an  interdisciplinary undergraduate degree from the College of William and Mary.   

She has over  20 years of executive and strategic level experience with firms ranging from  start-ups to multi-billion dollar global concerns.  She is the author of the general theory of Human  Capital Asset Management (HCAM®) – a breakthrough strategic framework and   economic technique for repositioning businesses, using in-depth  knowledge of both tangible and intangible assets.

As the Principal of ProOrbis, she leads the  development of comprehensive strategies for global firms and has developed a cross-company comparative profile (HCPro®) of  returns on investments in organizational assets with a focus on human capital.  She authored a course for the Institute of Management Accounting (IMA) on “Valuation and Accounting for Intangible Assets”, and continues as a guest lecturer at the Wharton  School.

Sharon Muret-Wagstaff

Children's Hospital Boston
General Pediatrics
Associate Director, Harvard Pediatric
Health Services Research Fellowship
Assistant Professor of Pediatrics

GOAL/QPC Board Member


Sharon Muret-Wagstaff, PhD, MPA, is assistant professor of pediatrics at Harvard Medical School. She has designed balanced scorecards and execution of strategic plans for numerous healthcare organizations, including departments, community hospitals, and academic medical centers. An ASQ-certified Six Sigma Black Belt, she is a former national director of the American Society for Quality and has served in many roles for the Baldrige National Quality Award program since 1996. Working with a national team, she drafted the case analysis that she and others will use to train more than 500 multidisciplinary examiners for the 2007 Baldrige National Quality Award.

She has led pediatric residency and fellowship programs at University of Minnesota and Harvard Medical School to national awards, and served as founding director of fellowship programs at the Institute for Healthcare Improvement. Sharon is co-author of publications on emerging hospitalist systems and editor of the forthcoming Memory Jogger II for Healthcare, an illustrated collection of improvement tools and approaches

Jack Brown
Using Hoshin for Resiliency at Procter & Gamble

Procter & Gamble began its Hoshin journey in 1988 when Jack Brown was the Quality Director of the Soap Division. He credits Hewlett-Packard for helping him begin that journey. The success and value of these methods so dramatically improved quality and profitability that it quickly spread throughout the entire corporation under the name OGSM – Objectives, Goals, Strategies, Measures. Twenty years later it is still at the core of Procter & Gamble’s planning. Learn important insights about how to use Hoshin to build resiliency and profitability in your organization.

Jack Brown is recently retired as the Worldwide Director of Quality Assurance for Procter & Gamble. In that role he coached hundreds of managers at all levels and sections of Procter & Gamble on Hoshin. He is Chairman of the Board of GOAL/QPC and has often referred to GOAL/QPC as a national treasure.

Jim Salsbury

A senior lecturer in the Management Department at Bentley College in Waltham, MA, where he is also the coordinator of GB301: Integrated Business Functions, an integrated course that is part of the general business core. Prior to joining Bentley College, Jim spent nearly 30 years as a health care executive, serving as chief executive officer and chief operating officer of community hospitals, vice president of quality management and improvement for a major health insurance plan, and project, operations and quality management consultant to service industry providers. His special interests are in Quality Management in the service sector.

Other Activities:
Participated as presenter as part of panel at DSI Annual Conference, Service Management Track, Health Care Service Improvements: Practitioner Perspective Panel Discussion. 2004 Malcolm Baldrige National Quality Award Examiner.

Board member and chairman, Finance Committee, of GOAL/QPC.

Mike Viox
President of Viox Services

Value Delivered
As president, Mike's goal is — and always has been — to make Viox the premier supplier of facility management, maintenance, and construction services in Ohio, Kentucky, and Indiana. Under his leadership, the company has evolved from a small contracting business into one of the top facilities services companies in the Midwest.

Expertise
To learn the business from the ground up, Mike worked with his father as a carpenter for 10 years. During the following years, he also held positions in project management and site management. Prior to taking the helm as president in 1992, he was vice president of the mechanical division.

He is on the board of directors and executive committee for People Working Cooperatively. In addition, Mike is on the board of trustees for Roger Bacon High School and is vice president of the St. Bernard Community Involvement Corporation.

He is also a member of the Center for Quality of Management's Cincinnati Chapter .

Pam Conard
CQM - Cincinnati Chapter Director

Pam Conard is an experienced leader with more than 20 years of proven success in delivering profit and growth through the application of world-class management methodologies.

As the Cincinnati Chapter Director of The Center for Quality Management, a GOAL/QPC company, Pam is responsible for advising companies on ways to improve their business performance and results. She is responsible for leading a consortium of more than 20 aggressive, dynamic Cincinnati businesses through a mutual learning process where CEOs, CFOs and CQOs share information and ideas with one another. She is responsible for finding and developing new methods and techniques to tackle complex management problems that confound leaders everyday. As the Chapter Director, Pam is responsible for providing a networking structure that allows senior executives to discuss problems and get help with solutions.

As the former Master Black Belt and Lean Six Sigma Leader of GE Corporate Global Infrastructure Solutions, Pam was responsible for the development of the Lean Six Sigma Strategy. She was responsible for the overall direction of the Lean Six Sigma Program, Training, Certification of Black Belts and driving cycle time reduction and overall quality improvements. Pam had responsibility for driving the development of the “One GE” Global Process Initiative integrating processes across all GE Businesses: Commercial Finance, Consumer Finance, Corporate, Industrial (Plastics, Security, Consumer & Industrial, Inspection Technology), Healthcare, NBC Universal, and Infrastructure (Aviation, Energy, Rail, & Water). Pam has driven 1000’s of hours of cycle time out of processes while also improving first time yield.

Read More about Pam

Larry Smith
President of The Altschuller Institute

Larry R. Smith recently retired from Ford where he was quality coach of the Ford Motor Company's Heritage team, a team charged with revitalizing the Ford Rouge manufacturing complex. Larry's career emphasis has been in quality engineering and product development. He was instrumental in initiating a six sigma effort at Ford Motor Company and acted as deployment champion for the Superduty Truck Platform, whose six sigma projects saved $49 million in the first year of operation. He was also champion of a volunteer Ford Environmental Idea Process Team, focused on developing ideas related to design and manufacture of vehicles whose use improves conditions for human beings and the environment. Larry has held a variety of quality management positions in his 27 years at Ford, primarily in Vehicle Operations, North American Truck, Powertrain Operations, and Casting Operations.

A senior member and elected national director of the American Society for Quality for 2004–2006, Smith is the current president of the Altshuller Institute for TRIZ Studies and has been involved in numerous applications of TRIZ since 1993. A member of the Board of Directors of GOAL/QPC, Larry is a past president of the Detroit Chapter of American Society for Metals and holds three Master's Degrees : in metallurgical engineering and physics from the University of Michigan and in industrial engineering from Wayne State University in Detroit, where he is also a part-time faculty member.

Nickolas Governale

Nicholas P. Governale joined GOAL/QPC's external faculty in 1989. As president of Governale and Associates, located in Maynard, MA, he has assisted companies throughout the world in creating and implementing Total Quality Management and team-based Programs.

Governale supports senior executives in developing strategic quality plans and practical strategies for implementation of total quality principles and practices. He assists all organizational levels in developing team-based performance management skills, as well as in the use of a broad set of quality tools and team techniques. He focuses on improving work processes while reducing cost without compromising customer satisfaction. In addition, Governale designs and delivers industry-specific, customized workshops that center on both short- and long-term organizational needs and solutions.

He has more than twenty-five years of service delivery, manufacturing, engineering, and consulting experience in a broad range of industries. His work has helped numerous corporations and nonprofit institutions improve product quality and services, bring new products to market, retain and expand their customer base, and build quality partnerships.

Brian Cundiff
Executive Director of Growth and Development, LaRosa's Inc.

Biographical information to be posted soon.

Paul Euligh
Teams Instructor

Biographical information to be posted soon.

Don Smith
Director of Consulting & Training Services, The Net Results Group, LLC. 

Don is a consulting and training professional with 30+ years of process, quality, and manufacturing experience, in a broad range of business, and industrial, settings. To compliment his practical experience, Don holds advanced degrees in Industrial Engineering and Instructional Technology. Don also has significant military experience, retiring from a 27 year career in the United States Navy, as a Captain.

Joe Colletti

Joe Colletti, President of the Woodledge Group, has thirty years of business experience ranging from machinist to executive staff member of a Fortune 500 company.  He has been recognized internationally for his expertise in Strategic Planning Facilitation as well as Total Quality Management implementation. He has made keynote presentations at domestic and international conferences such as the European Organization for Quality (Brussels), the Institute for Healthcare Improvement Conference (Orlando) and the Congresso Internacional de Tintas ( Sao Paulo).

He has also published extensively on the subjects of Hoshin planning and TQM.  He was the editor/author of TQM Implementation Strategy, a co-author of Making Daily Management Work and contributing author of World Class Manufacturing.  He has also published a definitive text:  A Field Guide to Focused Planning: Hoshin Kanri -American Style.  His article, “Harnessing the Power of Visual Deployment” appeared in the National Productivity Review.

Joe has been also recognized nationally for his Hoshin Kanri work in facilitating large scale strategic planning events and teambuilding.  He has led strategic planning sessions for Xerox Corporation and the Ford Motor Company. Coca-Cola sent Joe to Russia to help develop a distribution plan for Moscow and surrounding areas.  He has worked with EDS as a faculty member of EDS’s Senior Leadership Development program and is a guest presenter in the Fordham University International M.B.A. program. He is also part of the faculty in the Innovation Track Program of Johns Hopkins University and teaches Project Management for DHL/Danzas Air and Ocean.

T.D. Hughs, Jr.,
CEO of LaRosa's, Inc.

Biographical information to be posted soon.

Bill Clark
President, Bionic Glove Technology
Hillerich & Bradsby Company

Bill’s work career began while in college working for Winn Dixie Food Stores in the Management Training Program.  After graduating with a BS Degree in Business Management, he worked as a Senior Professional Sales Representative/Trainer for Merck Pharmaceuticals; then came to work with Hillerich & Bradsby (H&B) as a National Sales Manager – Louisville Slugger Division.  

Other positions he has held at H&B are:  Marketing Director – Louisville Slugger Division; Marketing Director – TPS Hockey; President – Louisville Hockey and presently President – Bionic Glove Technology.
 
Bill and wife, Holly, reside in Louisville with their four children – two boys and two girls.  His hobbies include spending time with his family, running, fishing, church leadership, reading leadership books and the Bible. For fun Bill enjoys dancing (but his wife doesn’t).  He likes taking his girls on dates. He loves to laugh at funny people and enjoys taking his sons to sporting events.

Nikolai Khomenko
TRIZ Expert

TRIZ is the Russian acronym for the abbreviation that, translated literally, means Theory of the Solution of Inventive Problems). Nikolai Khomenko, (TRIZ) Master awarded by the author of TRIZ Genrich Altshuller. Part time associate professor (PAST) of National Institute of Applied Science (INSA) in Strasbourg, France. Scientific director of educational program Master of Innovation Design that is based on learning of OTSM-TRIZ approach. (See back of book for more information about TRIZ) Leader of the group of innovation processes of European Institute for Energy Research (EIfER), Karlsruhe, Germany. He was also responsible for version 1.0 and 1.5 of Invention Machine software that today is worldwide know as a ThechOptimazer software.
Leader of not for profit educational project named Jonathan Livingstone Project.

Riaan Van Zyl

Associate Dean for Research and Professor of Social Work at the University of Louisville’s Kent School of Social Work.  Professor Van Zyl is also a partner in StratoScience USA, a firm that specializes in multivariable analysis and prediction of results.  He has a Ph.D. in Social Work from the University of Natal (South Africa) with an emphasis on human social functioning and measurement.  His research interests include evaluation in social work and of adult learners, development of assessment measures and protocols, assessment of prisoners, program evaluation, and social policy in developing countries.

Rich MacInnes

Rich MacInnes is Founder and President of Net Results Group LLC, and author of GOAL/QPC’s Lean Enterprise Memory Jogger

Rich MacInnes is Chief Executive Officer, Founder and principal of The Net Results Group, LLC a professional services firm that delivers its Structural Integration offering, based on the ProOrbis® Framework, methods, and analytics, while leveraging industry better and best practices.  Rich is an industry thought and consulting leader in Operations Analysis, Manufacturing, Engineering, Asset Management, and Supply Chain Management practices.  He has served public and private sector clients around the globe, working in industry sectors to include automotive, consumer products, defense, utilities, transportation, mining, industrial distribution, engineering and construction.  Rich authored the business text Strategic MRO, (www.productivitypress.com) and the Lean Enterprise Memory Jogger (www.goalqpc.com). A graduate of the U.S. Naval Academy, and former Marine, Rich holds an undergraduate degree in Engineering and an MBA in Global Management.

Scott Walton
President Nypro Automotive

Mr. Walton is the President of  the Nypro Automotive Group, one of four major market segments making up the whole of Nypro  Inc.  Nypro Automotive is a global leader in providing world class, innovative plastics solutions , specializing in integrated fuel systems and decorative interior components.  

With over 20 years of executive and strategic level experience within the industrial sector on both a domestic and international  level, Scott is a hands-on participative leader. He has demonstrated skills in strategic thinking, managing multi-plant structures, Lean manufacturing techniques and the development of next generation leaders.

During his professional career, Mr. Walton has served in leadership roles in both public and private sector organizations, working in multiple industry sectors including automotive, consumer products, defense, engineering  and distribution.

Boris Zlotin
Chief Scientist,
MS Electrical and Mechanical Engineering, 1971

Mr. Zlotin, the organizer of the I-TRIZ Expert Boot Camp, is considered one of the foremost TRIZ theorists in the world today. Having over 20 years of experience as a design engineer and over 30 years as a TRIZ expert, he has trained over 10,000 people and solved over 10,000 inventive problems. He is a multiple patent-holder and the author of numerous books, papers, and special publications on TRIZ. 

Alla Zusman
MS Radio Physics, 1967

Ms. Zusman is a specialist in the area of non-destroying control of materials, with patent agent education and experience.  She has 20 years of experience in R&D and over 25 years of experience in TRIZ.  She is a main contributor to the development of TRIZ applications--specifically to ARIZ, the patterns of evolution, AFD and DE methodology, and the TRIZSoft® family of software. She is the author or co-author of 14 books on TRIZ and has conducted numerous seminars, workshops, and lectures.

Cathleen Holzknecht is the Product Manager / Senior Consultant for the Healthy Hospital™  Program at Innovative Productivity, Inc.

Cathleen has over 20 years experience in the areas of industrial engineering, quality engineering, sales, marketing, strategic planning and business system development.  Cathleen is a RAB certificated Lead Auditor for ISO 9000:2000, former senior examiner for the KY Quality Award, has served on the boards of Kentucky Quality Council and Custom Quality Services and is the 2003 recipient of The Center for Quality of Management’s Thomas Lee Meritorious Service Award.  Cathleen has a BS in Industrial Engineering and a Masters of Engineering Management from the University of Louisville.

Dr. Uhlig is Vice President for Clinical Quality and Innovation at the University Hospital in Cincinnati, OH and associate professor of surgery at the University of Cincinnati College of Medicine. Prior to coming to Cincinnati, Dr. Uhlig was a member of the Departments of Surgery and Biomedical Engineering at the Massachusetts General Hospital in Boston, MA, and, from 1999-2004, was associate professor of surgery at Dartmouth Medical School.

In October 2002, Dr. Uhlig and the cardiac surgery team he led from Dartmouth, from Concord Hospital, Concord, NH, received the John M. Eisenberg Patient Safety Award for System Innovation given by the National Quality Forum and the Joint Commission on Accreditation of Health Care Organizations. This award was for developing the Concord Collaborative Care Model, a method of collaborative practice based on human factors science, with active involvement of patients and families in all aspects of care and decision making.

Prior to joining the Dartmouth faculty, Dr. Uhlig practiced cardiothoracic surgery in Wichita, KS, where he was the founding president of the Central Plains Regional Health Care Foundation. In February 2000, Dr. Uhlig and Pat Hanrahan of Wichita received the Mary M. Gates award of the United Way of America for their work replicating Project Access, a community-centered program of care for the uninsured.

Floyd McKeag
Floyd McKeag is a Senior Consultant for Innovative Productivity Inc.  Floyd has over 30 years of experience in production, engineering, and maintenance. He has spent the last 10 years consulting with clients on lean operations and maintenance process improvements. He is a results oriented trainer, with extensive experience in Lean Manufacturing, Quality Systems, Maintenance Systems, Management Techniques, and Team building. In his work with clients, he has helped improve processes and overall organizational effectiveness, many times without major capital expenditures. By emphasizing techniques such as setup reduction, one-piece flow, cycle time reduction, reliability maintenance techniques and a team based approach, Floyd has helped clients save many millions of dollars.